Bicycle Workshop - Customer Service & Tech Support

Bicycle Workshop – Customer Service & Tech Support


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About us

Tune Cycles is Australia’s largest & fastest growing mobile bicycle shop. We specialise in workplace servicing, bicycle events and mobile bicycle servicing.We are a bicycle retail business & more. We are committed to providing a professional and friendly experience to both novice and experienced riders, ranging from family to professional riders.We are committed to providing the absolute highest levels of customer service and understand that ALL customers are critical to the success of our business.

Qualifications & experience

Passion for bicycles with strong tech knowledge
Excellent verbal and written communication, and time management
A commitment to maintaining a clean and tidy workshop
Strong computer skills including Mail, Calendar, Word, Excel, and Social Media
Bosch, Shimano, BMTI and Trek U training an advantage

Tasks & responsibilities

Customer Service – assist with inbound service & repair enquires via phone, email and DM.
Tech Support – assist our in-store & mobile mechanics with day-2-day tasks, repair quoting and event set-up
Inventory Management – keep on top of small parts and special orders so the team can maintain fast turn around times on major services
Social Media – promote new & interesting products and services via our social media pages
Provide outstanding customer service at all times and educating/encouraging the customer to ride more

Benefits

Work on the worlds best brands including Trek, Giant, Specialized, Cannondale, Merida, Yeti, Pivot and more
Formal & on the job training provided
Future development opportunities in a fast growing company
Domestic travel to Australia’s best bicycle events
Excellent pay rates commensurate with experience and employee purchase program

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If you not find any contact details in this Job Description, Please attach your CV here and send directly.