Team Facilitator Support Coordination


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About HelpingMinds

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.

Our Values

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role

The Team Facilitator Support Coordination is responsible for providing quality services to HelpingMinds clients as well as coaching and mentoring the Support Coordination Team ensuring that the organisations values are upheld and championing changes required organisationally to drive stronger performance.

Accountabilities include but are not limited to:

Coaching and mentoring to the team in their duties ensuring that policies, procedures and documentation requirements are followed to enhance quality service delivery.
Taking ownership of team based key performance indicators
Provide advice and feedback to the team on individual service delivery performance and developmental needs via case review meetings.
Facilitate the onboarding of clients through the Individualised Services Intake process and assess support needs of participants
Act as a role model and advocate for best outcomes for people with a psychosocial disability
Ensure services are provided in ways that reflects the underpinning values and principles for supporting people with a psychosocial disability.
Undertake risk assessments and management of workplace practices and client’s living environment to mitigate potential risk.
Develop, implement, monitor and review client’s individual plans which include behaviour management and complex health plans in consultation with key stake holders.
Provide accurate and timely reports
Onboarding all referrals with responsibility for completion of all Individualised Service intake processes.
Research and identify providers and other relevant stakeholders and build strong working relationships
Assist participants in successfully implementing their NDIS plan;
Complete support coordination tasks within agreed timeline in partnership with Psychosocial Recovery Coachers, Support Coordinators and Specialist Support Coordinators

The position will report to the Executive Individualised Services and is offered on a Permanent full-time basis. Whilst the position is primarily based out of our Perth office there are working from home options and some travel within the Perth Metro area required.

About You

The successful candidate will have:

Minimum qualifications:

A tertiary qualification in Mental Health or Disability Services OR Diploma/Cert IV Mental Health and minimum of 3 + years experience working in a similar position
Current Drivers License, Working With Children Check, First Aid Certificate
NDIS Worker Screening Clearance and Quality, safety & You – NDIS Worker Orientation Module Certificate
In line with HelpingMinds policy, WA Government Health Directions and Public Health Orders, the successful candidate will need to be fully vaccinated against COVID-19 by 31 December 2021 and as such will need to provide evidence of their COVID-19 Vaccination status prior to commencement.

Preferred experience:

Demonstrated skills and experience working in Mental Health Support including working with psychosocial clients on NDIS plan implementation
Demonstrated excellent communication skills including report writing skills
Capacity to build rapport with clients and other staff members is crucial
Demonstrated ability to communicate with a diverse range of people
Demonstrated ability to consult, liaise and maintain close working relationships with other service providers
Demonstrated ability to be self-motivated and function autonomously while working effectively toward team goals
Demonstrated capacity to engage with and empower people to achieve their identified goals within a structured individual recovery plan
Ability to work collaboratively with a team, clients and other agencies
Strong leadership and management skills
Strong administrative, organisational and planning skills with high level attention to detail
Well-developed IT skills, with experience using Microsoft products and databases
Ability to work collaboratively with a team, clients and other agencies

What we offer

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Benefits include:

Remuneration: base salary equivalent of SCHADS 4.3 + superannuation
Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
Flexible, family friendly working conditions
Professional development opportunities
ICT Equipment: Surface Pro laptop, mobile phone
Four weeks annual leave with 17.5% leave loading
Two additional wellness days per year to support your own mental health

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