Specialist - Fraud Operations

Specialist – Fraud Operations


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Full Job Description

Location: 726 Exchange Street – Buffalo, New York 14210 This position is Mobile by Design and works a combination of home and listed office location work days, Typical work schedule is Monday through Friday 8:30 AM to 5 PM Essential job duties

Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
Completes work by following clear defined procedures
Other duties as assigned

Required and/or Preferred Qualifications

0-1 years experiences with working knowledge of the business or general office skills
High School Diploma or GED equivalent. College degree preferred
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Good judgment and decision making ability
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Basic understanding of accounting principles
Basic knowledge of banking policies, procedures, government regulations
Basic understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Basic knowledge of banking policies, procedures and governmental regulations
Ability to perform simple scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
Exceptional attention to detail.
Excellent customer service skills.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

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