Spa Receptionist


Job Description


  • Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards.
  • Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation.
  • Accepts and accurately records all guest bookings.  Ensure that bookings are given equally to therapists.
  • Ensure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures.
  • Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
  • Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
  • Ensure the Spa area is clean and tidy.
  • Coordinate with Engineering Department on repair and maintenance work required in Spa area.
  • Conducts inspections of the Spa areas as directed.
  • Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
  • Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages and Rewards program, and availability of slots.
  • Maximize and Increase Spa capture rate.
  • Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
  • Act as mini-managers and be more responsible for designated areas assigned to their care.
  • Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
  • Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.


  • Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
  • Possess excellent customer service and communication skills
  • Able to operate basic computer applications and handle incoming calls / enquiries
  • Applicants should project a professional, healthy and well-groomed appearance
  • Able to commit to rotating shifts, including weekends (no overnight shifts)


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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