Senior IT Executive


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Job Highlights

Global ExposureAttractive Remuneration Package

Fun Working Culture

Job Description

Job Description

The role will be responsible in three key areas which are global project delivery for company wise, mainly in retail(store) area (30%), New store opening IT project management (30%), Overall ITSM management. (40%)

Initially, this role is based in Singapore and mainly for SIngapore Uniqlo business.

Global project delivery

• Co-operate local business team and global IT team to plan the project for Singapore

• Manage cost /schedule /vendor and lead the local team to deliver the solution from global seamlessly

• Organize and plan project tasks and schedules in detail and keep tracking, make sure all tasks are finished on time, and report to stakeholders and management team in a timely manner

• Work with global IT and local business team to test the solution and help the local team to understand the whole business process

• Stay aware of company goals and strategies to ensure projects align with business priorities

• Keep tracking the project KPI meet our original plan and identify issues on behalf of the business team and bring requirement to GHQ IT

• Drive changes and lead the changes to be happening based on local business

New store opening

• Cooperate with store development /store design and store support team to schedule new store

• Prepare budget and plan IT tasks accordingly

• Manage local vendor to set up all systems including software and network on time

• Secure no critical issues on go-live day

IT service management

• Monitoring and managing IT services desk team, and VIP support functions to ensure optimal service

• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

• Developing a deep understanding of projects to gain insights into the scope of service delivery

• Taking accountability for service delivery performance, meeting business user’s expectations, and driving future demand

• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Requirements:

• Above 6 years of IT experience at least 2 years of IT project experience

• Demonstrable problem-solving project management experience and skills

• Knowledge of retail solutions such as POS is Plus

• Hands-on Network skill is an advantage

• Strong organizational, time management, and verbal and written communication skills

• Ability to manage multiple projects simultaneously

Certifications and specific skillset:

• A bachelor’s degree in project management, computer science, informational technology, or related fields may be recommended

• Knowledge of project management methodologies such as DACI and best practices

Additional Information

Career LevelSenior ExecutiveQualificationBachelor’s Degree, Post Graduate Diploma, Professional DegreeYears of Experience6 yearsJob TypeFull-TimeJob SpecializationsComputer/Information Technology, IT-Hardware

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