Operations Manager

Operations manager


Contacts:

We are looking for a Business Operations Manager to monitor our organisation’s functions and build processes that meet our business needs.

The Business Operations Manager will be responsible for tracking business results, overseeing and improving our systems for job management, scheduling quality control, mentoring, and developing our team of technicians and the client services team.

Performing cost-benefit analyses and monitoring production of KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across the entire organisation. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels.

Ultimately, you will ensure that all business functions are in line with our strategic goals.

Responsibilities

Ensure all systems operate smoothly and align with our quality standards
Establish production KPIs and conduct quality assessments with the office teams
Achieving sales growth, gross profit & cash targets working with our estimator
Maximize the efficiency of all business procedures
Monitor daily operations and address potential issues when they arise & liaise with clients.
Ensuring the office team are achieving the daily goals
Build processes that meet our business objectives and ensure compliance
Monitor financial data and recommend solutions that will improve profitability
Coordinate with the HR department to ensure our hiring plans meet our business needs
Reporting to the director on weekly basis

Requirements

Previous experience as a Business Operations Manager or in a similar role
Good knowledge of operations management
Knowledge in simPRO (essential)
Knowledge of plumbing (experience preferred although not essential)
Experience with forecasting models
The ability to interpret financial data and allocate budgets
Exceptional communication skills in Business Management or relevant field
Are flexible and appreciate incremental improvement
Enjoy exploring new ideas (yours and others)
Can hold a high level of responsibility & trust
Appreciate the support of a dedicated in-house client services & admin team
Can manage a team of trades and support staff with a firm but reasonable manner, keeping a great team culture
Are capable of being the ‘go-to’ person for all aspects of our onsite work
Can train & mentor others and help bring out their best (both hands-on and people skills)
Make decisions using balanced judgement
Are a great communicator in person and on the phone
Habitually question things & look for better ways