Operations Associate


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Full Job Description

Is this job for you?

The Operations Associate is a key member of our customer service team, you will be responsible for operational functions in the store, including shipment, transfers, markdowns, omni-Channel fulfillment (Ship from Store.) This role will also be tasked in assisting to achieve company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results by supporting the Store Manager.

What you’ll do:

Product Management:

Unload and unpack deliveries of merchandise, organize merchandise in the stockroom and stock shelves on the sales floor
Perform frequent cycle counts. Improve inventory by comparing physical counts of stock, investigating purchase order discrepancies, and adjusting Springboard information as approved by Operations Lead
Provide clear communication to Store Manager and Director of Retail Store Operations regarding inventory product levels and other needs
Lead and manage the completion of Faherty HQ directives (transfers, markdowns, go backs, etc.) within designated timeframes as directed by HQ in partnership with Store Manager.
Communicate inventory and supply replenishment needs to proper Faherty HQ team members

Shipping and Receiving:

Assist in the receiving, storage, and distribution of all items received from Faherty HQ, other Faherty stores, customers, third party vendors, and warehouses
Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of landing, purchase orders, and other documents
Maintain ongoing and proactive communication with key partners about new arrivals, order overages, and shortages, and delivery delays
Assist in management of external transfers, damaged merchandise, and manufacturer returns

Stockroom Organization and Maintenance:

Organize the stockroom and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained
Monitor inventory level and sell during peak hours; process and replenish merchandise; receive and monitor floor stock
Frequently provide feedback and suggestions for inventory and shipping process improvements that will ultimately help to increase profitability and reduce waste
Work with Faherty design team to properly manage apparel samples and organize trafficking of items between Faherty HQ, stores, and warehouses

What you’ll have:

Experience in a similar scope; hi-growth direct to consumer retail brands preferred
Omnichannel awareness and the ability to provide a seamless customer experience between retail stores and ecommerce platforms
Adept with technology and apps
Strong communication skills with the ability to effectively communicate with purpose across a variety of platforms
Proven track record achieving personal results within a retail business; success reflective in consistently outpacing sales and performance goals
Passionate about contributing to brand with purpose and demonstrating advocacy through business

Physical Requirements:

Available when we are open for business, including nights, weekends, and holidays
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time

Why Us, You Ask!: