Medical Receptionist


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Full Job Description

Who We Are

Lead by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr Physicians is a primary care driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan and Queens.

Location: Various locations available across Brooklyn and Manhattan

Job Position:

Medical receptionists are responsible for providing a great first impression of Rendr Physicians by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

Warmly greet and direct patients, vendors, and visitors as they enter the practice
Schedule new appointments and coordinate follow up appointments
Process insurance information to determine patient eligibility and collect copays accurately
Check-in patients upon arrival and assist with completion of paperwork when needed
Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
Check/prepare lab or imaging reports
Verify accuracy of patient information and make appropriate changes or updates in records
Conduct follow-up reminder calls to patients when needed
Answer phone calls and handle all inquiries in a prompt and professional manner
Help patients in distress by responding to emergencies
Handle sensitive and confidential patient data appropriately

Qualifications: