Library Sunday Assistant


Contacts:

Kensington and Chelsea is a unique and vibrant place to work. Situated in the heart of London with a wealth of cultural attractions, although one of the smallest London boroughs we are one of the most densely populated in the country. We are a major employer in the area with over 2,000 employees and we aim to put local people at the heart of decision making in everything we do.

At Westminster City Council, we believe in creating a ‘City for All’; a place where people are born into a supportive and safe environment, where they can grow and learn throughout their lives, access high quality, affordable homes, and a place they can build fantastic careers in world-leading industries. This is our vision for the Westminster community, and this is your chance to be part of it.

The Role:

We currently have multiple Library Sunday Assistant opportunities available in several of our libraries. While you will be primarily based at one of these libraries, you may be occasionally asked to support other sites in delivering exceptional customer service.

We are looking for motivated individuals to deliver customer focused library services to agreed standards, maximising service quality and outcomes. Improving customer satisfaction and contributing to the council’s objectives and priorities.

Welcoming customers and supporting their information and learning needs, signposting to the right resources, empowering customers with the skills to access relevant information. This role will also include re-shelving returned stock, sorting and arranging displays, and using trolleys and ladders where needed.

Maintaining and overseeing a safe, functional, and appealing environment within the library space, and working in partnership with volunteers and organisations and promoting the service to the wider community.

About You:

You must be able to deliver a high-quality customer service, be flexible and embrace change. Excellent interpersonal and strong IT skills including an awareness of social media are also needed. We are looking for individuals willing to take on new challenges and initiatives, but also take responsibility for the library building and undertake core operational functions.

You will need to be flexible as there occasionally may be a need to work in various libraries depending on service needs.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

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