IT Help Desk
– Serve as the first point of contact for customers seeking technical assistance over the phone or email
– Perform remote troubleshooting through diagnostic techniques and pertinent questions
– Determine the best solution based on the issue and details provided by customers
– Walk the customer through the problem-solving process
– Direct unresolved issues to the next level of support personnel
– Provide accurate information on IT products or services
– Record events and problems and their resolution in logs
– Follow-up and update customer status and information
– Pass on any feedback or suggestions by customers to the appropriate internal team
– Identify and suggest possible improvements on procedures
Second Line Support, Technical Support
Job Location Jeddah , Saudi Arabia Company Industry Other Business Support Services Company Type Employer (Private Sector) Job Role Information Technology Employment Type — Monthly Salary Range Unspecified Number of Vacancies 1
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