Donor Relations Assistant


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Full Job Description

Level of Compensation Information:The starting salary range for this position is $58,500 to $60,000 commensurate with qualifications and experience. We also offer a generous and comprehensive range of benefits.

POSITION OVERVIEW

Reporting directly to the Senior Manager, Development Operations and Direct Marketing, the Donor Relations Assistant ensures that donations are processed in a timely and accurate manner and donors are stewarded as appropriate. The Donor Relations Assistant is integral in maintaining data integrity and providing fundraising reports so that front-line fundraisers have the information they need to move donors and prospects through the solicitation process. This position serves as the first point of contact for donor inquiries and plays a key role in acknowledging donor gifts. The ideal candidate for this position should be detail-oriented and have excellent organizational and interpersonal skills.

SPECIFIC RESPONSIBILITIES/DUTIES

Responsibilities include, but not limited to:

Gift Entry & Data Processing

Process donations, ensuring proper fund coding, accurate gift documentation, and timely gift entry.
Perform accurate and standardized data entry to track constituent actions and update constituent records.
Enter new and updated constituent, gift, and grant award information into Raiser’s Edge.
Oversee the matching gift process, including donation confirmation, matching gift entry, and updating matching gift relationships in the donor database.
Maintain records in online CRM, event management system, and any additional online giving portals, working to have all systems align with Raiser’s Edge.

Donor Communications & Stewardship

Prepare acknowledgment letters, segmenting letters as needed for personalization and additional stewardship.
Work with manager to coordinate all departmental mailings, including donation acknowledgment letters, annual appeals, and other stewardship mailings.
Prepare memorial and honorarium gift acknowledgments.
Assist with stewardship and cultivation initiatives, such as birthday cards, personal notes, and seasonal outreach.
Monitor department voicemail and external-facing email boxes and respond to donor inquiries.
Assist with donor and prospect research.
Assist with special events.

Revenue Reporting & Tracking

Coordinate monthly, quarterly, and annual revenue reconciliation with Finance Team.
Prepare regular gift reports, data import files, queries and assist with analyzing fundraising results.
Perform regular data clean-up activities.
Review donation and data entry procedures to continually improve processes and procedures.

QUALIFICATIONS

General Competencies

Excellent interpersonal skills. Must be able to communicate effectively with other staff members and external stakeholders.
Proven ability to multi-task and balance competing priorities.
Must be able to identify and resolve problems in a timely manner.
Keen attention to detail.
Interest in fundraising and donor stewardship.

Requirements

Six months or more of demonstrated experience performing related duties in a nonprofit/philanthropy setting, with a proven track record of excellence in organization, time management, and attention to detail.
Superior written and verbal communication skills and a good eye for detail.
Professional computer skills, proficiency in Microsoft Office Suite and Raiser’s Edge or similar donor management system.
Commitment to the Foundation’s mission and vision and to working with diverse communities toward women’s safety, health and economic justice
Demonstrated commitment to, and accountability around actively living the Foundation’s values of integrity, trust and respect, interconnectedness, and social justice – throughout internal and external communications and relationships, work, and decision-making
Ability to build collegial, productive relationships with team members, grantees, donors, peer funders, volunteers, and institutional partners, through the lens of our organizational values
Ability to work some evenings, weekends, and holiday periods.

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