Deputy Telefundraising Manager


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Do you have proven experience of working in a telemarketing environment and operating automated diallers, a good understanding of back end data processes and compliance and a genuine interest in housing issues? Then join Shelter as a Deputy Telefundraising Manager and you could soon be playing a vital role at the heart of our Telefundraising team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Based in the same offices as our free national housing advice helpline, our telefundraising team provides quality services for existing and new Shelter supporters alike. This not only helps to promote our work, it raises awareness of housing and homelessness issues and enhances our ability to retain and recruit supporters. It’s here that we need your telemarketing skills and experience.

About the role

Your challenge will be to promote Shelter, raise awareness of housing and homelessness issues and enhance our ability to retain our supporters. But that’s not all. You’ll also be responsible for supervising and monitoring the team, ensuring call targets are met and that supporters receive the best possible experience and acting as the point of contact for those wanting to speak to a supervisor. And, when it comes to helping the team to deliver high quality calls and build their workplace skills for the future as the primary training and development lead, again, we’ll count on you. Responding to enquiries about our work, maintaining accurate supporter records, undertaking quality control surveys and ensuring accuracy of supporter data – all are aspects of this interesting and varied role.

About you

A relevant background, including experience of developing a team and working in a telemarketing environment

are key, as are solid administrative skills. What’s more, because the role involves a good deal of data entry work, such as making amendments to supporter records and logging enquiries, meticulous attention to detail and process is also required. As comfortable calling supporters as you are training others, you have excellent interpersonal skills too, and, ideally, are used to working with people who have recently experienced housing issues or homelessness – although this is not essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

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