Customer Service Specialist


Contacts:

Customer Service Specialist:

Marcolin has been creating, manufacturing and distributing sunglasses and optical glasses for brands in the forefront for 60 years. As of today, these companies have chosen Marcolin: Tom Ford, Guess, adidas Sport, adidas Originals, Bally, Moncler, Max Mara, Sportmax, Ermenegildo Zegna, Longines, OMEGA, GCDS, Barton Perreira, Tod’s, Emilio Pucci, BMW, Swarovski, Dsquared2, MAX&Co., Diesel, Covergirl, Kenneth Cole, Timberland, GANT, Harley-Davidson, Marciano, Skechers, Candie’s, Viva, Marcolin and Web.

The successful candidate will be reporting directly to the Country Manager in an energetic, vibrant and international working environment in the heart of North Sydney.

Key responsibilities:

Organising and managing the customer database for Australia;
Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected;
Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself;
Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, accounting included;
Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.;
Assisting in sales events and actively supporting the commercial session;
Manage sample set orders across the region, as well as in the showroom;

Requirements:

2-4 years of previous full time working experience in Customer Service teams, active in highly competitive, brand sensitive, service oriented market;
Work experience in the field of Eyewear/fashion/luxury goods is an advantage;
Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment;
Proficient computer skills (Office especially Excel, SAP knowledge is advantageous);
Strong communications, positive thinking, ability to listen, recognised team player;
Capable of working independently with the ability to manage multiple projects with tight deadlines simultaneously.

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