Customer Service Specialist


Customer Service Specialist:

Marcolin has been creating, manufacturing and distributing sunglasses and optical glasses for brands in the forefront for 60 years. As of today, these companies have chosen Marcolin: Tom Ford, Guess, adidas Sport, adidas Originals, Bally, Moncler, Max Mara, Sportmax, Ermenegildo Zegna, Longines, OMEGA, GCDS, Barton Perreira, Tod’s, Emilio Pucci, BMW, Swarovski, Dsquared2, MAX&Co., Diesel, Covergirl, Kenneth Cole, Timberland, GANT, Harley-Davidson, Marciano, Skechers, Candie’s, Viva, Marcolin and Web.

The successful candidate will be reporting directly to the Country Manager in an energetic, vibrant and international working environment in the heart of North Sydney.

Key responsibilities:

  • Organising and managing the customer database for Australia;
  • Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected;
  • Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself;
  • Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, accounting included;
  • Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.;
  • Assisting in sales events and actively supporting the commercial session;
  • Manage sample set orders across the region, as well as in the showroom;


  • 2-4 years of previous full time working experience in Customer Service teams, active in highly competitive, brand sensitive, service oriented market;
  • Work experience in the field of Eyewear/fashion/luxury goods is an advantage;
  • Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment;
  • Proficient computer skills (Office especially Excel, SAP knowledge is advantageous);
  • Strong communications, positive thinking, ability to listen, recognised team player;
  • Capable of working independently with the ability to manage multiple projects with tight deadlines simultaneously.


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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