Customer Service


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ITS Management Culture and Values

ITS Management is family – a culture of warmth and belonging, where everyone is welcome. Loving what we do and who we do it with, is at the core of our day-to-day. We work hard for the success of both the company as a whole, our colleagues, and ourselves – delivering our very best in all we do, holding ourselves accountable for results. We pride ourselves on a wealth of bright and passionate people who can think big, outperform, and still have fun. The customer service department’s dynamic nature and size, mean structure and time management are paramount to our success. We are honest and fair in all circumstances and claim the same in return.

We are nestled in the heart of Bondi Junction, half way through the exciting city life and the world-famous Bondi Beach, our young, fast paced and vibrant international company is growing and we want you to be part of our future and success!

We are hiring for our contact centre, we focus on providing knowledgeable and outstanding customer service to our clients, and we assist them mainly over live chat

To be successful, a candidate requires:

The ability to speak, read and write English fluently
Fluency in any additional language is welcome, German, French, Korean, Dutch, Slovak, Russian, Scandinavian.
Passion for outstanding customer service, proven experience working in a customer-facing role is preferred but not necessary
Experience working in a fast paced environment that requires quick thinking, initiative and a lot of multitasking.
Exceptional communication and interpersonal skills, team orientated with a proactive and energetic attitude.
Strong organisational skills and a high attention to detail

Contact Centre experience is not required, we provide excellent training.

In turn, we offer:

A second to none working environment
A clear career path that will allow you to develop your skills towards a variety of roles including leadership, training and VIP customer roles
Progression and endless opportunities within the department AND within the company
Incentives, games and prizes!
Unlimited free coffee, soft drinks, fresh fruits, veggies and regular free lunches!
Sports and activities on a daily basis
A position in one of the best companies you could ever work for!

We are currently seeking full-time & part-time applicants – All positions include an initial commitment to ongoing weekends, which will be reviewed.

We offer the following permanent shifts: