Client Success Coordinator


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Full Job Description

Our Story

Xandr is a technology platform powering one of the largest global Advanced TV and Video advertising marketplaces in the industry. We scale our business as WarnerMedia people who independently build the Xandr platform and brand. For more than a decade, our data insights, premium content, powerful technology, and scaled direct-to-consumer distribution have given us a competitive edge — leading us to improving advertising for all brands, publishers, and consumers.

How do we do this? With talented, passionate people like you! We bring together people from diverse backgrounds and give them an opportunity to bring their ideas to life. Join our community to Make Advertising Better!

The Job

The DirecTV Stream Client Success Team is part of the Pricing, Planning, and Operations organization. The team consists of Client Success Coordinators, Client Success Managers (CSMs), Managers, and Directors who oversee and optimize Display, Video, Mobile, and Custom campaigns across DirecTV Stream, helping advertisers meet and exceed performance goals.

The Client Success Coordinator (formally known as the Analyst – Sales Operations) will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

You Will

Support the Client Success Managers’ (CSM) in pre- and post-sale activities for clients in a designated POD, or book of business, to assist in the end-to-end campaign strategy
Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research
Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
Act as primary point of contact for Billing and Corporate Credit team for invoice revisions and credit checks
Monitor the health of your clients’ campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
Capture screenshots and produce mockups
Partner with the billing and collections teams to resolve billing related issues
Support Client Services teammates in day-to-day tasks and special ad hoc projects

You Have

0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role
Ability to manage multiple projects and tight deadlines
Ability to prioritize across short-term and long-term goals
Strong analytical skills & entrepreneurial attitude
Ability to work in a team and independently
Excellent written and oral communication skills
Familiarity with digital tools and technology platforms including CRM and OMS is a plus
Proficiency in Microsoft Office Suite
BA/BS from a 4-year university or equivalent experience

Our Perks

Comprehensive healthcare coverage
Flexible time off including volunteer days, vacation, and holidays
Professional development resources and education reimbursement
Paid parental leave
Fitness reimbursement
AT&T internet/phone and HBOMax discounts
401k with company match

Our Culture

Xandr strives to foster a diverse, inclusive and engaging work environment. Our inclusivity in action includes:

Staying connected and embracing this new normal as we work from home – we may be social distancing but we’re #InsideTogether
Creating meaningful change for our communities and pathways for future generations of diverse talent through our employee volunteerism efforts
Sharing insight and stories on what it’s really like to work here
Partnering with organizations to support our commitment to women’s advancement in tech
Providing accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know and we’ll make arrangements

Awards

Xandr, its products and its executives have received several prestigious awards. Cablefax’s annual The Faxies awards named Xandr’s EVP and GM Innovator of the Year and the Xandr technology organization Tech Team of the Year. In the same year, seven female executives were included in the Cynopsis list of Top Women in Media, and several of its products, innovations and client partnerships were recognized by esteemed outlets globally, including AdExchanger, Digiday, The Drum, ExchangeWire and Cynopsis. Concurrently, the company’s dedication to corporate social responsibility was recognized in Fast Company’s 2020 World Changing Ideas issue. Xandr was also included on Business Insider’s Hottest AdTech Companies list .

Xandr is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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