Associate Expert – Customer Care

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Full Job Description

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500.

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.).

Now starting at $20/hr. with amazing benefits, such as 3+ weeks of paid time-off in your first year, full medical, dental, and vision insurance, childcare subsidy, free college tuition and MUCH MORE.

Be the Expert. Redefine Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
  • You’re a pro on the computer
  • You know how to balance multiple tasks at the same time
  • Tech savvy and have a passion for mobile devices and/or technology
  • Passion for care and the ability to listen, problem solve and deliver great solutions
  • Sales oriented with an obsession to connecting customers to the things they love
  • Ability to work as part of a team to achieve individual and team results
  • You have the flexibility to work any shift, including nights and especially weekends
  • In commuting distance to Oakland, ME experience center – Training will be onsite!
  • Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:
  • Competitive base pay plus serious bonus potential for top performers
  • We are excited to return to work on site at our world class Customer Experience Center in Oakland, ME. To successfully prepare you to become an expert with our customers, your T-Mobile journey will begin with 9 weeks of on site new hire training. There is so much you will learn, and as a result, full attendance and participation is required during this time.
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career
  • Fun, fast-paced environment
  • This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

We’ll count on you to:

  • Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve
  • Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
  • We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
  • Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
  • Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
  • Support team initiatives and create an inclusive environment

Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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