Workplacement Officer – Administration and Customer Service



  • To take a proactive, team and solution approach to completing your tasks and achieving the goals of SWC
  • Enter employer, placement & student registration details, evaluation comments onto database
  • Produce workplacement details and respond to workplacement changes with schools
  • Call employers and monitor students and record details of calls/emails made, on database
  • Problem solve and take responsibility for problems discovered
  • Call existing employers to arrange workplacements for schools
  • Actively contribute to team environment
  • Maintain quality standards of customer service


  • Experience in administration and customer service roles
  • Clear confident telephone manner and strong customer service skills
  • Competency and accuracy in computer skills – SWC utilises Microsoft Office 365, SharePoint, Teams, Pathways Database, Spreadsheets, Zoom, Canva, Adobe
  • High level written and verbal communication skills
  • Ability to work well in a team environment
  • High attention to detail and accuracy
  • Ability to manage time effectively and meet deadlines
  • Ability to work independently and to demonstrate initiative
  • Awareness of need for confidentiality
  • Appropriate decision-making skills
  • Professional presentation
  • Mature, reliable work ethic


  • This full time position is based at Bossley Park Community Centre Occasionally, a requirement of this role is to travel to various locations including businesses and schools in the Fairfield and Liverpool LGA’s Therefore, you must have access to an insured vehicle (kilometre allowance payable)
  • This role is 37.5 hour per week, 4 weeks Annual Leave per annum to be taken during the Christmas and New Year period
  • To be eligible for this role, you must have the right to live and work in Australia, complete a satisfactory Police Check and Working with Children Check along with a current Drivers Licence
  • This role at SWC involves working on projects delivered on site at Aged Care Facilities. To protect the safety of their residents, all visitors are required to show proof of immunisation before entering their Aged Care Facility. SWC also interacts with thousands of students and teachers at Expos, Summits, workshops and excursions. To safely perform your role, you are required to have and provide proof of taking the Influenza and COVID-19 vaccines
  • Please go to the website, review the resources and video, then complete the SWC Google Application Form


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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