Workplacement Officer - Administration And Customer Service

Workplacement Officer – Administration and Customer Service


Contacts:

YOUR KEY RESPONSIBILITIES WILL BE:

To take a proactive, team and solution approach to completing your tasks and achieving the goals of SWC
Enter employer, placement & student registration details, evaluation comments onto database
Produce workplacement details and respond to workplacement changes with schools
Call employers and monitor students and record details of calls/emails made, on database
Problem solve and take responsibility for problems discovered
Call existing employers to arrange workplacements for schools
Actively contribute to team environment
Maintain quality standards of customer service

WHAT YOU WILL BRING TO THE ROLE:

Experience in administration and customer service roles
Clear confident telephone manner and strong customer service skills
Competency and accuracy in computer skills – SWC utilises Microsoft Office 365, SharePoint, Teams, Pathways Database, Spreadsheets, Zoom, Canva, Adobe
High level written and verbal communication skills
Ability to work well in a team environment
High attention to detail and accuracy
Ability to manage time effectively and meet deadlines
Ability to work independently and to demonstrate initiative
Awareness of need for confidentiality
Appropriate decision-making skills
Professional presentation
Mature, reliable work ethic

ADDITIONAL INFORMATION | REQUIREMENTS:

This full time position is based at Bossley Park Community Centre Occasionally, a requirement of this role is to travel to various locations including businesses and schools in the Fairfield and Liverpool LGA’s Therefore, you must have access to an insured vehicle (kilometre allowance payable)
This role is 37.5 hour per week, 4 weeks Annual Leave per annum to be taken during the Christmas and New Year period
To be eligible for this role, you must have the right to live and work in Australia, complete a satisfactory Police Check and Working with Children Check along with a current Drivers Licence
This role at SWC involves working on projects delivered on site at Aged Care Facilities. To protect the safety of their residents, all visitors are required to show proof of immunisation before entering their Aged Care Facility. SWC also interacts with thousands of students and teachers at Expos, Summits, workshops and excursions. To safely perform your role, you are required to have and provide proof of taking the Influenza and COVID-19 vaccines
Please go to the swconnect.org.au website, review the resources and video, then complete the SWC Google Application Form

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