Service Coordinator


Contacts:

• Interact with customers to provide and process information in response to inquiries, concerns, requests about our services and provide customer support efficiently.

• Managing incoming calls and customer service inquiries.

• Generating sales leads that develop into new customers.

• Identifying and assessing customer’s needs to achieve satisfaction.

• Deal directly with customers either by telephone, electronically or face to face.

• Directs customers to online resources.

• Updates customer records in the system, including notes about interactions.

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Organize workflow to meet customer timeframes.

• Update and maintain customer database.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of the customer service process.

• Manage large amounts of incoming calls.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

• Managing digital marketing tools and social media sources (Facebook, Twitter, Instagram, etc.) to ensure Company exposure and interaction with prospective clients and existing tenants.

• Managing existing Webpage and arrange events via on-line calendar postings.

• Proven customer support experience or experience as a client service representative.