Manager, HR Operations


Contacts:

Responsibilities

Manage team workload, resources, and schedules to deliver timely, quality services and superior customer service to customers.
Manage all production support issues and oversee on-going maintenance of Time & Labor applications, including, enhancements, bug fixes, and upgrades
Manage the write-up details of creation of test scenarios, facilitating unit testing and User Acceptance Testing functional documents
Partner with Payroll to ensure employees that separate from the organization are paid out timely and accurately.
Track and report status of work for team for Siebel and UCM
Compliance with MTA and BSC policies, practices and procedures while driving towards the long-term MTA/BSC vision
Manage client relationships and provide effective customer service
Conducts an evaluation of issues for the root cause(s) and take corrective action as appropriate Corrective action can include chairing discussion meetings with IT, Labor Relations, HQ HR and Benefits
Achieve operational objectives by contributing information and recommendations, preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; determining system improvements; implementing change
Monitor assignment quality and service delivery against agreed-to Service Level Agreement and Key Performance Indicator targets
Perform other duties as assigned or as required

Talent Management

Manage talent in the team including performance, staffing levels and competencies
Select, develop and motivate team members within the department. Provide career development for team members. Monitor performance and provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential

Qualifications

Ability to help troubleshoot technical issues and communicate to IT Department as necessary
Ability to travel to field locations for agency specific training/meetings
Strong interpersonal skills with the ability to work with a diverse stakeholder and customer population
Ability to work with, train and coach other team members
Ability to prioritize problems and promptly resolve or escalate when necessary
Strong oral and written communication skills
Strong attention to detail
Demonstrated ability to handle sensitive situations, maintain a high level of confidentiality, work independently, and takes initiative
Strong working knowledge of Microsoft Office Suite (e.g. MS Excel, Access etc.)

Education and Experience

Bachelor’s Degree in Finance, Accounting, Business Administration, Communications or related field OR equivalent combination of education and experience may be considered in lieu of degree
Minimum 6 years of progressive experience in ERP/SAP human capital management, timekeeping and / or testing administration
Minimum 1 year of experience managing a team or leading team projects
Possess intermediate knowledge in PeopleSoft Time & labor module with the ability to become proficient in additional modules

PREFERRED:

Knowledge/experience with KRONOS
Center of Excellence / Shared Services experience
Experience in designing and implementing human capital management or related human resources database module
Working knowledge and use of office productivity tools and web-based applications
Working knowledge of service request management tools
Familiarity with performance metrics and ability to meet identified targets

———————————–

If you not find any contact details in this Job Description, Please attach your CV here and send directly.