General Manager


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General Manager

Utilise your strategic and operational leadership skills to innovatively implement the growth strategy while continuing to drive and nurture a positive and high performing workplace culture.

Due to the increasing role and importance of evolving technology systems in delivering services to clients we are seeking a General Manager with suitable experience in implementing and managing digital technology platforms and solutions.

Your new organisation

Our client is a leader in the Digital Marketing and Technical Services agency established in 2008. The main core services are SMB Market’ and due to growth looking to expand into the Corporate sector via developing Sales and Account management processes for the Corporate Market via way of tender and strategic relationship building.

Based in Victoria, Covid was a serious growth phase for the business turbocharging its growth with momentum and positivity via way of solution-orientated methodology solving clients requests and guiding them further into the digital age.

What we can offer you:

Competitive remuneration package with performance incentives
A permanent role reporting to the Chief Executive Officer
A workplace that is flexible and encourages work-life harmony
Supportive team culture, united by our purpose
The ability to lead and contribute to organisational strategy development that will continue to drive the growth of our business.

Your new role

Your commitment to being an effective leader will enable you to work with your team to deliver a streamlined operational structure that delivers the highest level of customer service standards.

You will be responsible for the day-to-day management of the business, which includes the team, processes and ensuring the business meets its key internal and customer-related targets and KPIs. Delegating dispute resolution, managing account manager KPI,s

The role will work closely with the owners and will be pivotal in innovatively implementing the growth strategy within Australia and Asia and then the northern hemisphere in conjunction with driving a positive workplace culture. This is a hands-on and multidimensional leadership role that requires practical solution development and leading the way in a can-do business.

Key Role Outcomes

Achievement of the clients Tracking strategic and financial goals.
Development, implementation and shared governance responsibilities for a strategic growth plan
The management of an efficient and cost-effective operational structure while ensuring the highest level of customer service standards.
A positive and high performing workplace culture, achieved through effective leadership, where the team are enabled, supported and motivated to achieve their objectives.
Internal and external resources and partnerships are used effectively to achieve business objectives.
Current and future technology development/implementation that meets evolving organisational and customer needs, delivering suitable future value to the business
Compliant and fit for purpose operational structure that ensures financial, legal, risk, supplier and quality standards are maintained.

What does success look like?

Your team, external and internal stakeholders and your customer network value you and your teams work. You understand what drives them and they know that you are exceptional.
Your work is challenging but rewarding, enabling you to grow and learn every day.
You are valued as a pivotal part to achieving the business growth strategy.

About you:

Essential

Experienced, measured and proven-effective leader
Demonstrated collaborative leadership skills
Experience in developing, implementing and / or managing IT-driven platform and solutions
Experience in B2B services preferably Digital or I.T.
Process mapping experience
Quick decision making skills
Experience managing the multiple facets of a business’s operations
Strong financial management acumen
Excellent communication and relationship management skills
Ability to motivate other managers and keep them responsible.
The skill and passion to effectively lead change.

Desirable