Customer Support


Job Description

Accurate diagnosis of the issue in the laptop/ printer/ desktop in time

2.           Ensure that there is minimum quote rejection from the customer.

3.           Doing the L1 – L4 repair, as required.

4.           Repair with minimum parts usage.

5.           Doing ‘First time right’ to ensure minimum re-repair cases

6.           Maximum utilization of the scrapped laptops through spare part cannibalization.

7.           Forecasting optimum buffer spare parts for the parts team to procure it.

8.           Quality check of all the units before handing over the repaired device to the customer

9.           Ensuring that the TAT and agreed SLAs are met

10.         Managing escalations of customer

Work Location-Doha

Experience- 3+


Mandatory Skills-

Experience in Repairing Printer

Please let me know the following details:

Current Fixed Salary (P.M)

Variable Salary (P.M)

Current Benefits

Expected Salary (P.M)

Visa Status-

Notice Period (Negotiable)-

Relatives in Redington-

Transferable iqama


Meera Menon

Job Details

Job Location Doha, Qatar Company Industry IT Services Company Type Employer (Private Sector) Job Role Support Services Employment Type Unspecified Monthly Salary Range Unspecified Number of Vacancies 2

Preferred Candidate

Career Level Mid Career Years of Experience Min: 3 Max: 8


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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