Customer Service Rep

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Job details

Job TypeTemporary

Full Job Description

Job Description

RESPONSIBILITIES

  • 1. Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
  • 2. Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
  • 3. Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
  • 4. Demonstrates critical thinking when assisting patients.
  • 5. Ability to multitask multiple computer applications while speaking with a patient.

6. Performs related duties, as required.

  • ADA Essential Functions

REQUIRED

EXPERIENCE AND QUALIFICATIONS

  • High School Diploma, required. Associate Degree, preferred.
  • Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.
  • Excellent communication and problem resolution skills, required.
  • Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.
  • Excellent organization, tracking and follow-up skills, required.

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