Customer Service Officer


Contacts:

Our Federal Government client is looking for Customer Service Officers to help customers with payments and delivery of information using a wide range of delivery channels. As a customer service officer, you will genuinely assist the Australian Community through these challenging times.

This role will see you working 38 hours per week, Monday to Friday and requires you to be available for shifts between 7.50am and 5.20pm. You must be prepared to undergo a background check and provide relevant identification documents confirming your Australian Citizenship upon commencement in February

Customer Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines.

KEY SKILLS/PERSONAL ATTRIBUTES

Good level of English language, written and strong verbal communication
Work effectively as part of a team environment to achieve own and team objectives
Display personal resilience and an ability to deal with challenging situations
Ability to explain complex information and effectively manage challenging conversations
Demonstrate general financial literacy skills
Basic analytical skills with ability to interpret and analyse data
Demonstrate sound organisation and coordination skills and apply attention to detail
Display intermediate computer literacy skills and able to follow a process/script
Ability to undertake and complete specified training
Use appropriate judgement and problem-solving skills within defined parameters
Ability to adapt to changing work priorities, tasks and procedures
Achieve set tasks and see them through to completion
Manage time and organise own workload against performance expectations

KNOWLEDGE REQUIRED
Previous experience in a call centre or customer service environment
Previous experience in working in an environment driven by KPI’s
Ability to adapt and overcome challenging situations
Sound Knowledge in Computer systems and technology

Chandler Macleod is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. We encourage, Aboriginal and Torres Strait Islanders, culturally or linguistically challenged candidates, mature aged candidates and people with a disability to apply.