Content Strategist


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Full Job Description

At Chase, we’re committed to making a difference in our communities and doing what’s right for our customers. We’re proud to serve nearly half of America’s households with a broad range of financial services including personal banking, credit cards, mortgages , auto financing, investment advice, small business loans and payment processing. We’re looking for a UX Writer to help support these efforts. As a member of our Digital Customer Experience team, you’ll partner with design, research, product and tech to build and deliver intuitive, human-centered experiences across our digital channels.

About You:

You’re passionate about user experience

You’re a storyteller who knows how to create clear, concise and engaging content

You understand design thinking and UX best practices

You’re a problem solver with a knack for simplifying the complex

You’re excited by new challenges and energized by working in a collaborative, team-based environment

Responsibilities:

Work with cross-functional partners to understand and align on project objectives, goals and requirements
Leverage user insights and data to inform and optimize content
Partner with designers to develop wireframes and iterative prototypes
Write, shape and deliver digital content (UI, product education, navigation, etc.)
Collaborate with content strategists to drive consistency across products and channels, leveraging voice, tone and brand standards
Adhere to content governance and approvals process for assigned programs

Qualifications:

Bachelor’s Degree (or higher) or equivalent work experience
Minimum of 5 years’ experience in UX writing, UX design or other user-focused experiences
Excellent written and verbal communication skills
Thorough knowledge of English language, grammar, spelling, punctuation and usage
Proactive, solution-oriented mindset with strong attention to detail
Experience working with brand and copy standards, including style, voice and tone
Exceptional time management and organizational skills, including the ability to successfully manage multiple priorities, follow schedules and meet deadlines
Experience working with cross-functional partners (designers, researchers, product managers, technical and legal/compliance) in an agile environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

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