Call Center - Remote

Call Center – Remote


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Job details

Job TypeFull-time

Full Job Description

Job Introduction:

About Maximus

Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.

About the Conflict-Free Evaluation and Enrollment Center (CFEEC)

The Conflict Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!

About the Position

If you’re looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We’re hiring a bilingual Customer Service Representatives for our Call Center in New York, NY. We are looking for an individual who is passionate about helping their community, interested in learning and taking part in public health services and is growth oriented. This is a position with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.

Position Summary Our Client Service Representatives respond to the enrollment service calls, provide responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. They also educate clients on managed care; assesses client’s health care needs and assists clients in choosing a health plan.

What You will Need Prior work experience in customer service, data entry and/or processing, Effective communication skills; ability to follow directions: ability to interact courteously and effectively with a variety of people; ability to handle pressure and perform multiple tasks. Must be able to (at minimum) type 35 WPM. Proficiency in Microsoft Office applications as Excel, Power Point, and Word. Bilingual Candidates preferred.
Job Description Summary: Job Summary: Essential Duties and Responsibilities:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:
– High School diploma or equivalent with 0 – 1 years of experience. Education and Experience Requirements:

Home Office Requirements:

Cell Phone: Candidates must have their own cell phone
Computer Equipment: Will be provided company-issued computer equipment
Internet: Reliable high-speed internet service with 100 Mbps download speed

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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