Account Manager


Contacts:

Job Description

Who are we looking for:

We are looking for an Account Manager who will play a vital part in contributing to our long-term profitability. You will also own and drive the growth strategies for your named accounts and contribute to the continuous improvement of Hubble’s account management process. We will not be successful unless our customers are receiving massive value from our service. You will own driving success for our customers. This role includes responsibilities for account management activities (e.g., planning, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. In this position, you will define the vision for the product and collaborate with other teams in Hubble.

If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

Purpose driven
Hungry, ambitions, and self-motivated
Meritocratic, results/performance > age/bureaucracy
Resourceful, independent, chart our own destiny
Determined, perseverance, and hard working
Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

What you will be doing:

Drive Successful Outcomes
Own and drive the growth strategies for your named account
Increase renewal rates and reduce churn
Expand our revenue in accounts through cross-sell and up-sell
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability
Manage account management Activities
Build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Management
Renewals
Cross-sell / Up-sell
Client Support
Advocacy
Measure Effectiveness of Client Success
Define operational metrics
Establish system for tracking metrics
Expose subset of metrics to executive team, company and board
Define and Optimize Client Lifecycle
Map customer journey
Develop listening points in the journey (e.g., usage, satisfaction, etc.)
Standardize interventions for each point in journey
Define segmentation of client base and varying strategies
Identify opportunities for continuous improvement
Learn from best practices in industry
Inspire Client Success Across Company
Create company-wide culture of Client Success
Align with Marketing around marketing to existing clients
Align with Product around driving product roadmap
Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
Align with Finance around measurement and forecasting
Align with Executive Team around key metrics and objectives
Drive company-wide definition of ideal client
Create company-wide customer feedback loop

What we need from you:

Minimum 4 years experience in account management roles
B2B software experience is preferred
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Relevant Bachelor’s degree; preference for computer science or related degrees

About Hubble:

Hubble is a leading technology company focusing on the construction and engineering industry. We are on a mission to build the world’s first autonomous construction sites by automating and trading the 4M (Man, Machine, Material, Money) resources.

Our solutions help digitise all your work processes, and connect all key project stakeholders – developers, consultants, fabricators, contractors, and facility managers – onto an all-in-one platform – The Hubble Platform.

Build faster and cheaper and with the highest quality and safety standards with Hubble’s impactful technologies. Let’s transform the way we build our cities for a better tomorrow. Today. Together. For generations to come.

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