Client Services Officer


Contacts:

IMMEDIATE START

We are an international, privately owned company which has a very broad range of chemical products sold through business to business (B2B) retail, industrial, re-seller and trade channels including bulk and packaged products. The product suite also accesses globally branded products and technologies.

We have an opportunity for a vibrant and conscientious Client Services Officer.

Reporting to the Client Services Team Leader, you will operate in a dynamic environment that requires accurate and rapid order processing with high levels of client service skills. This is a diverse role where your exceptional phone manner, service skills and team-based approach will be essential.

Your responsibilities/tasks will include (but not limited to):

Proactively handle internal and external customer queries via phone, web and email in a timely manner
Data Entry and Order processing.
Calling clients proactively to update and follow up on their orders.
Liaising with other departments to achieve client-focused results to situations.

Your Background:

At least 3 plus years of client services experience in a similar role or sales call centre.
A genuine interest and enthusiasm for developing and maintaining client relationships
Ability to take ownership, follow tasks through to completion and an eye for detail
Microsoft Office 365 skills – especially Outlook.
Exposure to Dangerous Goods handling and Logistics would also be an advantage.
Experience with CRM’s (knowledge of using AS400’s desirable)

What we can offer you: