Medical Receptionist, Training Specialist


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Full Job Description

Who We Are

Led by highly successful physician executives with a mission to improve health care quality for underserved populations. Rendr is a primary care driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan and Queens.

Job Position: MedicalReceptionist, Training Specialist

Essential Functions:

Facilitate regular classes for front desk receptionists
Identify and evaluate gaps in training courses in collaboration with the Learning and Development team
Design and create high-quality, interactive learning materials including lesson plans, facilitator instructions, learner materials, videos, exercises, engaging activities, handouts, evaluations, and eLearnings for future remote opportunities
Partner with operations leaders to analyze and assess training and development needs
Assess new hires undergoing training to determine passing, remediation, or termination
Assist in the development and execution of the training and development programs
Assist with the tracking and maintenance of all training supplies and inventory including IT equipment
Follow up with onsite training checklists
Engage in cross-functional participation and collaboration with different departments for operational changes and workflows
Provide onsite support at different sites as needed and/or requested
Attend the opening of new site locations
Continually create, assess, and improve training, curriculum, workflows, and materials
Stay up to date with industry training and development of best practices
Execute training workshops across all levels of the organization as needed via classroom, onsite, video conferencing, or one-on-one
Provide follow up coaching, support and/or refresher training as needed
Engage learners through interactive discussion, large group exercises, and small group exercises

Qualifications:

1+ year of experience developing and implementing successful, company-wide organizational learning and development programs, preferably in the Healthcare industry
High School diploma or GED equivalent required
Has experience working with multiple learning platforms and learning theories
Comfortable presenting in different sized groups in person and virtually
Extensive knowledge of medical billing terminology with understanding of revenue cycle
Must be willing to travel to different office locations
Flexible and adaptable with the ability to embrace and lead changes at short notice
Passion for teaching and helping
Bilingual with Mandarin or Cantonese required
eCW and/or MDLand experience preferred
Ability to effectively interact with all participants, adapt training style and behavior based on objectives and audience
Experience working in a fast-paced environment with multiple priorities
Strong facilitation skills required
Enthusiastic, self-motivated, patient, team player
Ability to interpret complex information into easily comprehensible and applied knowledge
Experience in training preparation and presentations
Ability to travel between Manhattan, Brooklyn, and Queens as needed
Ability to coach and develop others
Excellent verbal, written, and interpersonal skills
Strong attention to detail
Ability to work independently
Strong computer skills (knowledge of a PC, Microsoft Office suite