Student Support Officer
Express Online Training is a leading Registered Training Organisation specialising in online training and assessment for short industry courses such as Responsible Service of Alcohol and Construction Induction White Card. We have continued to expand our services and reach over the last 2 years and are looking for someone dynamic and solution focused to join our growing team.
We are seeking 2 x Full Time employees to join our Student Support Team.
- Full Time with flexibility – we are open Monday to Sunday with extended hours
- Providing support to our students during the progress of their courses via phone, email and instant chat
- Processing enrollment documents
- Assist with the preparation and operation of online Zoom classes
- Support focused, not sales – Don’t be bound by KPI’s or targets
- Training and support is delivered remotely to learners, no face-to-face interactions with learners.
- Full training, ongoing support & mentoring for continuous improvement and success in your role
- Work in a friendly and supportive team environment
- Innovative work culture and casual dress code
- Head office location in Cronulla, NSW – close to beach and public transport
- Ability to work from home when appropriate or required (All staff working from home currently amid COVID outbreak, expected return to office is later this year).
Required Skills & Experience
- Previous experience in a customer service role with inbound calls
- Excellent written and verbal communication skills
- Strong attention to detail & problem solving skills
- Flexibility and able to adapt to change quickly
- High computer literacy
Valued/Preferred Skills & Experience
- Previous experience working in education or training
- Previous experience working remotely/from home and using video conferencing software such as Zoom
- Previous experience with call handling & high call/customer volumes.
- Certificate IV in Training and Assessment
If this sounds like you, please apply below and attach your Resume & Cover Letter.
*Please note only successful applicants will be contacted.
If you not find any contact details in this Job Description, Please attach your CV here and send directly.
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