Student Support Officer


Contacts:

Express Online Training is a leading Registered Training Organisation specialising in online training and assessment for short industry courses such as Responsible Service of Alcohol and Construction Induction White Card. We have continued to expand our services and reach over the last 2 years and are looking for someone dynamic and solution focused to join our growing team.

We are seeking 2 x Full Time employees to join our Student Support Team.

Position

Full Time with flexibility – we are open Monday to Sunday with extended hours
Providing support to our students during the progress of their courses via phone, email and instant chat
Processing enrollment documents
Assist with the preparation and operation of online Zoom classes
Support focused, not sales – Don’t be bound by KPI’s or targets
Training and support is delivered remotely to learners, no face-to-face interactions with learners.

Opportunities

Full training, ongoing support & mentoring for continuous improvement and success in your role
Work in a friendly and supportive team environment
Innovative work culture and casual dress code
Head office location in Cronulla, NSW – close to beach and public transport
Ability to work from home when appropriate or required (All staff working from home currently amid COVID outbreak, expected return to office is later this year).

Required Skills & Experience

Previous experience in a customer service role with inbound calls
Excellent written and verbal communication skills
Strong attention to detail & problem solving skills
Flexibility and able to adapt to change quickly
High computer literacy

Valued/Preferred Skills & Experience

Previous experience working in education or training
Previous experience working remotely/from home and using video conferencing software such as Zoom
Previous experience with call handling & high call/customer volumes.
Certificate IV in Training and Assessment

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