Patient Service Representative


Contacts:

The Patient Service Rep is an integral part of the Primary Care team. This position will welcome all customers entering the Health Center, making sure all enrollment documentation and verification of insurance coverage is accurately completed. The Patient Service Representative assists providers and patients with scheduling of follow up appointments and consultations and facilitates the smooth running and welcoming atmosphere in the waiting room. Patient Services Representative is expected to deliver outstanding customer service for all our patients and internal/external customers while providing efficient and effective daily operation of the clinic front office.

Responsibilities:

Performs professional, efficient and accurate scheduling of patient appointments.
Responsible for greeting patients as they enter the clinic including registering and checking in patients.
Assist patients with registrations process with professionalism and accuracy
Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Clinic Manager as needed.
Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all
Directs patients to providers in an organized fashion
Verify insurance for scheduled patients including verification for pre-authorization
Answers telephone calls and directs callers to the appropriate person and takes messages when providers are seeing patients
Assist with patient registration on the kiosk
Oversees completion of enrollment data including obtaining medical record number in EiCare.
Coordinates and oversees encounter forms for adequate documentation, collates and forwards to billing in a timely fashion
Responsible for reports, including visits, no shows and productivity
Conduct reminder calls and outreach to patients to rescheduled appointments
Completes demographic check on a daily basis
Responsible for the preparation of medical insurance billing forms for visits including checking epaces and insurance portal
Documenting patient assigned PCP, insurance eligibility in patient documents at each visit
Distributes metro-cards to patients at each visit
Daily reconciliation of metro cards issued on PTAR
Participates in daily huddle
Accepts and accurately records visit co-payments and sliding scale fees; responsible for reconciling all sliding fee/co-payment on the Day Summary Report
Calls transportation for patients
Maintains reception area clean and organized manner
Understands the needs of our customers, effectively provides service and or resolves problems, escalate to Clinic Manager or Clinic Director.
Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all
Ability to commute to Cylar/ DBHC/ Kingsboro/W37 St clinics

Minimum Requirements

Requires Associate Degree or a high school diploma and 1-2 years of experience in the field or in a related area.
E-Clinical Works experience a plus.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Works under general supervision.
Spanish speaking preferred

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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