Member Engagement Consultant

Contacts:

RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. We’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

Engage with our members and deliver tailored solutions across a range of core products (assistance, insurance and banking) and services.

Come and join the fantastic team at RACQ Carindale! You must be able to adapt quickly to change and provide exceptional customer service across a range of different channels (i.e. face to face, phone, email and click-to-chat).

We are seeking highly motivated, resilient, reliable, positive customer service professionals to join our Member Engagement retail team. 

You will deal with member enquiries, relating to Banking, Roadside Assistance and Insurance policy alterations, quotes and new business. The Member Engagement team use a unique approach, as you are empowered to engage with each member and provide recommendations on products and services that suit their individual needs. Our team works across a rotating roster

  • Full Time hours rostered over a 6-day working week, 37.5 hours per week
  • Availability required Monday to Friday 8:30am to 5:15pm, Saturday 8:30am-1:15pm
  • Full-time training provided for up to 10 weeks

Duties

  • Determine, understand, and deliver on our member’s needs
  • Create an open, engaging environment where members feel at ease
  • Promote RACQ products and facilitate referrals to specialist staff
  • Contribute to the achievement of service standards in a multichannel environment, including face-to-face and via phone, email and click-to-chat
  • Maximise opportunities to achieve team and individual KPI’s
  • Live the RACQ values and continue to build on our strong reputation

About you

  • Sales and/or customer service experience in a retail or contact centre environment
  • Previous experience in banking or financial services
  • Team players who are committed, reliable and positive
  • Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
  • Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
  • Adaptable and accepting of change

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;

  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

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If you not find any contact details in this Job Description, Please attach your CV here and send directly.

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