Medical Receptionist


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Job details

Job TypeFull-time

Full Job Description

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:
Receives visitors, telephone and written communications, assists in the facilitation of workflow within the office or services.
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding
of service related terminology. Good communication skills both oral and written as well as good interpersonal skills required.
Customer service orientated.
WORK ENVIRONMENT AND HAZARDS:
Office setting – exposure Class I or II; service specific.
PHYSICAL DEMANDS:
Light work – standing, walking, sitting and lifting.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.
SUPERVISED BY:
Manager or Coordinator
SUPERVISES:
N/A
CAREER PATH:
Secretarial or other clerical function.
General Performance Criteria: Receptionist
Expectations
Exceeds Meet Below
Communication:
Maintains confidentiality related to patients, family and employees
and information specific to service area.
Greets visitors and ensures that each person waits in comfort with
definite expectations of when and how they will be served.
Answers the telephone and routes calls to proper person. When
personnel are unavailable for telephone calls, records and delivers
messages.
Uses appropriate diction and grammar in conversations.
Customer Service:
Employs professional manners and tact in all dealings.
Obtains necessary information while remaining courteous about
interruptions caused by other calls or events, models calmness.
Customer service orientated.
Adheres to hospital confidentiality statement.
Service Specific Skills:
Receives and distributes messages, packages and supplies to the
appropriate person or place.
Implements the day to day operations of specific service or environment.
Maintains a safe and secure environment.
Equipment:
Displays competency related to performing job skills. Including but not
limited to: PC terminals, telephones, copier, e-mail system, fax machine
and typewriter.

Trinity Health’s Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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