IT Help Desk Support


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Job Description

Serve as the first point of contact for Employees seeking technical assistance over the phone or email
Perform remote troubleshooting.
Record events and problems and their resolution in logs
Follow-up and update status and information
Pass on any feedback or suggestions to the appropriate internal team
Monitor and respond quickly to incoming requests relate to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure and maintain software and hardware components of computer and network systems
Install, Configure Operating systems to Computers
Keep Necessary Documentation

Skills

Requirements

– Minimum of 2-3 year Experience in IT field

– Education in IT, Computer Science or relevant field

– Good understanding of computer systems, computer networks and other IT products/Solutions

– Excellent communication and interpersonal skills

– Proficiency in English & Arabic is must.

– Basic knowledge in Websites, Emails and Database

– fast learner and interest to learn new technologies.

– Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

– Any IT related certification is a plus point

Job Details

Job Location Riyadh, Saudi Arabia Company Industry Telecommunications Company Type Employer (Private Sector) Job Role Information Technology Employment Type Unspecified Monthly Salary Range Unspecified Number of Vacancies Unspecified