Field Service Engineer

Contacts:

Job Description

Responsibilities:

  • Perform installations, preventative maintenance and remedial repair maintenance on complex electronic /electro-mechanical semiconductor capital equipment at global customer locations.
  • Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentality.
  • Required to develop action plans for problem resolution and be able to present to internal and external customers.
  • Develop improvements for processes, hardware and software for continuous improvement of equipment.
  • Business operations Travel for both domestic and international locations may be required.
  • Liaise with customer to qualify the equipment during installation
  • Perform equipment installations, preventative maintenance and remedial repair maintenance
  • Develop and execute action plans to resolve customer issues as assigned
  • Execute equipment improvement plans as assigned
  • Prepares report to office and customer on installations, remedial repair maintenance and information requested
  • Performs special assignments and projects as assigned

Requirements:

  • Min Degree in Mechatronics/Electronics or relevant disciplines or Diploma with at least 2 years of relevant experience.
  • Manufacturing experience in final assembly or test of semiconductor capital equipment.is preferred
  • Knowledge in any or all of the following areas:
    • Fish Bone Diagram Technique
    • Kepner Tregoe Problem Solving Technique
    • 8D Problem Analysis Technique
  • Knowledge in any or all of the following areas is a plus:
    • Wafer fab environment
    • closed loop gas and vacuum control
    • electro pneumatic controls
    • microprocessor based controllers
    • robotics
    • basic concepts of software
    • toxic and/or flammable gasses and acids
    • SAP applications

Additional Information

Career LevelJunior ExecutiveQualificationProfessional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional DegreeYears of Experience2 yearsJob TypeFull-TimeJob SpecializationsEngineering, Electrical, Mechanical

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