Extra Care Coordinator


Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual client’s needs and encourages independence and community engagement. 

We are seeking a warm, compassionate and proactive Extra Care Coordinator to provide person-centred care and support to our services users. You will be based in vibrant, multi-cultural Limehouse, Tower Hamlets and be responsible along with the Registered Manager for the operational management and quality of the service, consisting of 40 clients, each living in their own flat. This person – centred scheme focuses on providing integrated care and support to people with a variety of needs. This includes people with dementia, mild learning disabilities, mental health needs, older people and people who may have a history of drug and/or alcohol abuse.

You are expected to collaborate with the Social Services and other stakeholders including the Area Manager to ensure that the highest care standards are met. You will ensure an empowering service which meets the needs of our clients and works with their families and friends to promote a positive atmosphere. The ability to work in an empathic and holistic way to maintain client orientation and independence is essential. You must be flexible, energetic and reliable. We are a local provider employing a diverse team of over 150 well supported staff to deliver great services across Tower Hamlets.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few. You will be doing 2 days of management in the office and 3 days of direct support shifts (this division can change).

Previous practitioner or management experience in services for older people, people with dementia and memory loss is essential for our Extra Care Coordinator role, alongside a warm, person-centered and respectful approach. Creative Support is committed to your continuous professional development and you will have the opportunity to discuss your training and development needs with us.

Comments about our Limehouse, Tower Hamlets service from existing staff:

  • “SSH is the best care service I have worked in. It has a lovely staff team and I really enjoy being part of that”
  • “Whilst the support is local, it is a good feeling to be part of one of the largest not-for-profit care charities in England”

Creative Support offers a great range of benefits for its staff, which include:

  • 25 days plus 8 statutory days annual leave
  • Fully paid training courses in Leadership, Management and NVQ 4/5 (subject to service needs) for our Extra Care Coordinator role
  • Access to the staff benefits scheme where you can access a range of benefits including discounted prices and two for one offers at theme parks, shops, restaurants and various on-line stores.
  • Auto enrolment in a pension scheme with the people’s pension
  • Please note: this position is temporary maternity cover

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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