Executive, Guest Service


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Job Description

Executive, Guest ServiceYou will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.Responsibilities
You will:
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents’ queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements
You have:
• 2 years of relevant work experience preferably in the hospitality industry
• Fresh graduates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Additional Information

Career LevelNon-ExecutiveQualificationBachelor’s Degree, Post Graduate Diploma, Professional DegreeYears of Experience2 yearsJob TypeFull-TimeJob SpecializationsHotel/Restaurant, Hotel/Tourism

Company Overview

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, with each brand catering to the distinct needs of our guests.We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully furnished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transient business and leisure travellers. Ascott is internationally recognised for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.We are a wholly-owned subsidiary of CapitaLand Limited.We welcome individuals from diverse backgrounds to join our global offices, be it as experienced professionals, entry level candidates or interns. For our full listing of global opportunities, please visit http://www.the-ascott.com/ascottlimited/careers.