Energy Customer Support Specialist


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Full Job Description

The Role:

Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service. Deliver on Tesla Measures of Excellence, perform other duties and assignments including administrative, special projects. Support general call center functions that reinforce the mission to accelerate the world’s transition to sustainable energy. Energy Support Specialists are the front line and face of the Tesla brand. They should maintain a level of professionalism that exceeds that of our customer’s expectations.

Responsibilities:

Achieve minimum expectations on all Key Performance Indicators, monthly and quarterly
Provide excellent customer service that is focused on the person as well as the solution.
Maintain and follow through on ongoing customer concerns until issue is resolved
Work with various Tesla partners, such as scheduling, maintenance, process development, etc.
Address tasks in a timely manner
Proactively self-educates and maintains expectations regarding training, courses, and procedural/policy updates

Qualifications:

1 year of call center experience or equivalent
Proven track record of excellent customer quality and productivity expectations
Receptive to constructive feedback
Thinks outside the box & takes initiative
Experience with Windows and MS Office applications
Excellent judgement in solving critical problems
Ability to adapt in a fast pace changing environment
Team player attitude is a MUST
Availability to work an 8 hour shift within our Call Center hours of Operation:

o 9:00am to 9:00pm, Monday-Friday EST

Employee Benefits:

As a full time Tesla employee, you will receive full benefits from day 1 for you and your dependents.
UnitedHealthcare PPO and HSA plans
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
401(k), Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Paid Time Off, and Paid Holidays
Back-up childcare and employee discounts

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