Customer Success Associate


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About BentoBox & Our Mission

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. Restaurant concepts worldwide rely on BentoBox as their digital front door for elevated design, built-in marketing tools, actionable data, and a best-in-class customer experience that’s built for growth. BentoBox is trusted and loved by industry leaders such as José Andrés’s ThinkFoodGroup, Danny Meyer’s Union Square Hospitality Group, Emmy Squared, Suerte, and The Meatball Shop.

Our mission is to empower the world’s restaurants to succeed in their mission of hospitality

About the Role

We are looking for an energetic, enthusiastic, and organized Customer Success Associate to increase product adoption and secure our high retention rate of BentoBox restaurants. Customer Success Associates are responsible for helping restaurants see the maximum value of our platform while guiding restaurants to a better online presence by identifying opportunities to expand their current feature set. This is an incredible opportunity to get in on the ground floor of a fast-growing startup serving the restaurant industry.

What You’ll Do:

Help restaurants see the value of their BentoBox partnership to drive retention
Support customers with daily office hours to answer questions
Effectively communicate the benefits of BentoBox tools and features via phone, email, and live web demos
Manage daily calls and emails around customer issues and concerns patiently and professionally
Address and manage platform bug and feature request feedback loops
Shape future product development based on trends in conversations with customers
Get ahead of challenges through effectively navigating complex situations
Represent BentoBox as the gold standard with exceptional customer service, accuracy, and enthusiasm
Maintain accurate and timely records of customer activity through Salesforce, Asana and Process Street
Uphold BentoBox’s core mission, vision, and values

Experience We’re Looking For:

High energy and ambition; enthusiasm to give 150% every day to help build a massive company
Passion for the restaurant industry and for helping owners and operators thrive in a digital world
Hyper-organized and strong multi-tasker who can easily manage numerous projects
Very strong attention to detail
Ability to solve problems quickly and pivot with ease
Interest in helping restaurant owners drive revenue with technology
Practices empathy in customer interactions
Positivity, patience, and professionalism
Experience with, or interest in, web and digital marketing
At least one year of experience in an account management or customer success role previously; experience in the hospitality industry is a plus

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified.

Competitive salary
Comprehensive benefit plans to suit your unique needs
401(k) and Employee Stock Purchase Plan
Generous time off programs including paid parental leave
Holistic wellness program
Employee resource groups
Professional development, growth and support
Opportunity to work with a passionate team making a positive impact on the hospitality community

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