Customer Service Manager


URM’s Customer Service Manager will join our close-knit team at our Head Office in Chatswood. This role offers professional development in a flexible and diverse work environment, alongside individuals who are all focused on achieving strong customer service outcomes.

You will work autonomously and collaboratively, engaging with members of the community, solving problems and offering customer satisfaction with energy and empathy. This is a fantastic opportunity to work in a positive atmosphere that values drive, passion and a keen eye for detail.

Other objectives include:

  • Maintaining and improving operations within the customer service team
  • Developing and maintaining a strong relationship with the sales team to jointly drive sales and exceptional customer service.
  • Monitoring service performance.
  • Identifying and resolving internal and external queries, in conjunction with the Branch Manager and Regional Operations Manager.
  • Driving, motivating and developing the team.
  • Ensuring a safe working environment is maintained and operational procedures are adhered to.

The ideal candidate will come from a similar background where they have successfully managed a customer service team or a call centre. 

Personal attributes must include:

  • Enthusiasm
  • Highly organised to operate in a diverse environment.
  • Excellent telephone manner and interpersonal skills,
  • Computer literate and familiar with Microsoft Office efficiency packages,
  • Strong numerical and analytical skills,
  • A commitment to customer service excellence,
  • Self-starter and highly motivated,
  • Ability to work in a team environment.

The Rewards:

  • URM promotes health, happiness and productivity for their staff members and offers a complimentary Platinum Gym Membership to all employees at Head Office.
  • For the right individual, a position within our company provides long-term career prospects and the chance to join a merit-based organisation with a proven history of promoting from within.


If you not find any contact details in this Job Description, Please attach your CV here and send directly.


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