Call Center Representative

Contacts:

Full Job Description

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:

Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow

through and response. Orchestrates and meets the needs of their customer group.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

Business school desired.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,

principles of record keeping and strong organizational skills are necessary.

WORK ENVIRONMENT AND HAZARDS:

Clinical Setting. Exposure Class I or II; service specific.

PHYSICAL DEMANDS:

Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

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