Member Operations Representative


Contacts:

About Us

We’re a community-minded organization with more than 50 years of experience. We serve members across three states, and our culture is one built on giving back. We’re more than just money – we’re people helping people.

If you want to be part of something greater, something different, and something growing – then come work at Visions.

We’re more than banking. You can be, too. #ClaimYourSeat

Position Purpose/Summary: Receives and processes mail transactions and expedites business by mail. Maintains equipment and files necessary to keep accurate records. Performs clerical duties pertaining to teller functions, loan payments, deposits. Provides general assistance to members by giving inquiry information. Assists in other areas within the department as assigned and necessary to ensure all member needs are met. Processes third party vendor ACH bill payment transactions and completes monthly general ledger reconciliation.

Education & Experience: We pride ourselves in our advocacy for education, growth, and opportunity for experience at Visions Federal Credit Union. This position requires a minimum of a high school diploma with at least two years’ experience in finance, customer service, or related discipline. Proficient with Microsoft Office Suite, and various Credit Union software and systems.

Essential Knowledge, Skills, & Abilities: Due to the nature of this role in dealing with employees and members on an on-going basis, the position requires (and is not limited to):

Excellent interpersonal and communication skills (both verbal and written)
Efficient time management and organizational skills; Flexibility (able to adapt to changing environment)
Positively communicate with diverse employee and membership population while providing excellent customer service
Strong computer and math skills, adherence to confidentiality, detail-oriented
Working knowledge of Credit Union product and service offerings preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

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