Assistant Customer Services Coordinator


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With BallyCara, you will be able to showcase your personalised & values-based approach. You will be able to build relationships with our ever-growing home care family!

We are seeking an exceptionally motivated Assistant Customer Service Coordinator to join our BallyCara Home Care Team located in Bundoora, in the northeastern suburbs of Melbourne. This will give you the opportunity to work in a nurturing and fulfilling role. Our Home Care Team provides services to our older community, 65+ to assist them in continuing to live in their own homes with dignity and care.

The successful candidate will be able to assist our CSC in all administrative tasks including recruitment of Support Workers to provide services to our wonderful clients. You will be ably assisted in this by our amazing People & Culture Team located in Head Office at Scarborough QLD.

To be successful in applying you will need:

The ability to create & maintain meaningful relationships with your client base.
Optimal Customer Service skills
Demonstrated effective time management and communication skills
Advanced computer literacy
Exceptional administration skills and demonstrated experience preferably in the Aged Care industry
Experience with recruitment would be an advantage as we are a growing business
Working knowledge of the Aged Care Quality Standards and My Aged Care
Home Care experience with a wellness focus
Tertiary Qualifications in Health / Social Care discipline or equivalent
National Police Check or be willing to apply through BallyCara prior to commencing
Double vaccinated
Current First Aid and CPR Certificate
Open and unrestricted “C” class Australian Drivers Licence

BallyCara is a well-established charitable organisation with a reputation that is nationally recognised.

Our aim is to inspire healthy and happy living through our SONA (Happiness) ethos. We achieve optimal outcomes and happiness for the entire BallyCara family for clients & staff alike.

Some of the benefits of joining BallyCara:

We have a comprehensive employee benefits program starting in 2022 including professional development benefits, wellness benefits, and a Wellness ‘Day Off’.
Flexibility to promote work-life balance and/or work from home (what matters to you, matters to us).
We have access to not-for-profit salary packaging reducing how much tax you pay. Capped at $15,900 for rent/mortgage expenses and $2,650 in meals/holidays per annum, walk away with more money in your hand.
17.5% Annual Leave Loading (get some pocket money for your holiday).

Apply now:

1. Cover Letter introducing yourself

2. A current CV/ Resume

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If you not find any contact details in this Job Description, Please attach your CV here and send directly.