Customer Service Representative


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Full Job Description

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Duties and responsibilities
Responsible for Pall Industrial customer inquiry with the exception of technical information or assistance.
Responsible for research, verification, and documentation of Industrial sales orders.
Responsible for write-up and computer input of Industrial sales orders.
Refer customers, when applicable, to a specific individual or department depending on
request.
Interact with manufacturing sites to obtain accurate lead times and transfer pricing and to coordinate product shipment.
Provide assistance to Industrial Sales for obtaining customer account information.
Maintain excellent communication with customer and, when appropriate, act as liaison between sales and customer.

Other responsibilities include, but are not limited to:
Release all orders to warehouse; Maintain customer complaint system; Computer purchase orders, as necessary; Provide product certifications to customers; Provide assistance to other distributors; Maintain blanket orders and call release orders; Set up “bill only” invoices.
Perform other safe, legal, ethical duties essential to achieving the business or operational goals.
Minimum qualifications
Education/Training: BA degree or equivalent relevant experience.

Experience/Background/Knowledge:
2+ years of customer service experience.
Demonstrated experience in cross functional working with sales, shipping, engineering, distributors across multiple geographical locations.
Proven experience composing effective customer correspondence, verbal customer communications, prioritizing, maintaining data integrity, identification of customer issues, problem solving and follow up.
Excellent communication and interpersonal skills to deal optimally with customers and all levels of the organization; ability to understand departmental procedures and operations
Computer data entry experience and the ability to multi-task.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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