IT Help Desk


Contacts:

Job Description

– Serve as the first point of contact for customers seeking technical assistance over the phone or email

– Perform remote troubleshooting through diagnostic techniques and pertinent questions

– Determine the best solution based on the issue and details provided by customers

– Walk the customer through the problem-solving process

– Direct unresolved issues to the next level of support personnel

– Provide accurate information on IT products or services

– Record events and problems and their resolution in logs

– Follow-up and update customer status and information

– Pass on any feedback or suggestions by customers to the appropriate internal team

– Identify and suggest possible improvements on procedures

Skills

Second Line Support, Technical Support

Job Details

Job Location Jeddah , Saudi Arabia Company Industry Other Business Support Services Company Type Employer (Private Sector) Job Role Information Technology Employment Type — Monthly Salary Range Unspecified Number of Vacancies 1

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