Centralized Claims Adjuster


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Full Job Description

Centralized Claims Adjuster Job Number:183192

As a centralized claims adjuster, you’ll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you’ll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you’ll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time.

Starting your role from home, you’ll be provided virtual training and onboarding. You’ll eventually transition into a hybrid in-office schedule where work from home days are possible, when we are ready to open our offices.Duties & responsibilities

Manage a high volume of claim files from beginning to end
Resolve and document auto claims as quickly and accurately as possible
Interview all involved in an accident to determine coverage and liability decisions
Validate damage is consistent with the report of the accident
Independently make decisions related to liability and coverages

Must-have qualifications

Two or more years of college education or relevant work experience
Work or educational experience must include:
- Customer service, sales and/or influencing others
- Fast paced and changing environment
- Multitasking and time management skills
- Effectively communicating verbally and in writing
- Computer skills

Schedule

Tuesday – Saturday, 9am to 6pm (Training schedule: Monday – Friday 8:30 am – 5:30 pm for 3 weeks)

Work from home office details

Designated workspace free from noise and other distraction
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector

Compensation

$21.50-$23/hour
Gainshare bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations

Equal Opportunity Employer
Job: Claims Primary Location: United States-New York-Albany
Schedule: Full-time Employee Status: Regular Work From Home: No

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