Service Advisor


Contacts:

Service Adviser

Date Originated: December 2016

Location:

Reports To: Service Manager

Supervises: N/A

Summary: This position is the primary point of contact for all automotive service and repair matters, listens to and thoroughly understands customer problem, arranges for an appropriate automotive service visit, and sets/manages expectations on the part of the customer and the technician(s) in terms of service delivery.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the Sale of automotive repairs and services including all aspects as follows:

Meet/greet customers in person or on phone

Arrange prompt and accurate diagnosis of reported automotive related problem

Make best-value repair recommendations based upon nature of the problem

Manage delivery of required vehicle repair by successfully setting and managing customer expectations

Maintain documentation, including PO, invoices, work orders, reports, etc.

Enforce / follow organizational safety standards

Ensure appropriate parts are obtained for required vehicle repairs

Promote / showcase the repair facility

Take ownership and accept accountability for delivering outstanding service levels

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.

Performs other duties as required, or assigned by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education – High school diploma or equivalent plus 1 year of equivalent/relevant work experience

Must be able to work extended hours, evenings, holidays and weekends.

Must demonstrate the ability to read, write and communicate the English language.

Valid Driver’s License and proof of insurance are required.

Must have a clean driving record and be able to pass an MVR and background check.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.

While performing the duties of this job, the employee is regularly required to work 6 days a week, 8 to 10 hours per day. The employee is regularly required to talk and hear. The employee frequently is required to walk and reach with hands and arms. The employee is frequently required to sit or stand as needed. May require walking primarily on a level surface, and also navigate uneven surfaces periodically, throughout the day. Reaching above shoulder heights, below the waist or lifting as required.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25-30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on travel) in an office/industrial environment

Manual dexterity to perform data entry functions

Ability to bend, pull, stoop and reach to perform functions

Ability to lift 25-30 lbs.

May be exposed to heat, fumes, noise, and humidity, etc.

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc.

Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Martin Automotive Group/Glendora Chevrolet reserves the right to revise or change job duties and responsibilities as the need arises.

Martin Automotive Group/Glendora Chevrolet is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Approved By: ___________________________________ Date: _____________________

Reviewed By Employee & Manager: