Customer Service Representative


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Full Job Description

Overview:

Customer Service Representative – Stony Brook Children’s Service, UFPC

Location: St. James, NY

Schedule: Full Time

Days/Hours: Monday through Friday – 8:00 am – 5:00 pm; Saturday – 7:30 am – 4:00 pm Responsibilities: SUMMARY:The incumbent under general supervision and according to established policies & procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.
Job Duties & Essential Functions:

High volume appointment scheduling and phone calls.
Schedule appointments following protocols.
Obtain, verify and input all information accurately into scheduling system.
Conduct insurance verification.
Provide customer service to patients.
Demonstrate courteous and professional behavior when dealing with patients.
Resolve patient inquiries or escalate for solution.
Routing calls to proper departments.
Perform all other duties as assigned by management.

Qualifications: Required Qualifications :

High School Diploma/GED.
Minimum of 6 months of clerical experience.
Must have excellent communication skills.

Preferred Qualifications:

Experience working in physician practice.
Experience in a call center.
Experience with an appointment scheduling system.
Must be proficient in Microsoft Office.
Knowledge of medical terminology.
Bilingual in Spanish.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training. CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.

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